Booking Conditions for Apartment Rentals

The following booking conditions relate only to the rental of the apartments.  None of these conditions affect your statutory rights.

Confirmation of booking.

We will forward your booking directly to our local Management Company, East Algarve Property Rentals who will then process your booking and request the appropriate deposit and other details.

Cancellation or Alteration

If you have to cancel your booking, we will apply the following scale of cancellation charges to the rental cost which is in line with all major travel companies. Cancellation must be in writing and signed by the person who signed the booking form. We recommend that you send your letter by recorded delivery post. Cancellation takes effect from the date we receive your letter.  

As a result of our planning our rental programme many months in advance, it is sometimes necessary to make changes or in very rare cases to cancel the booking made by you. We must therefore reserve the right in any circumstances to make such changes or to cancel the booking. In such a case, you will be able to a) avail of an alternate property of equal standard from our local Management Company or b) cancel your holiday with us altogether and receive a full refund of all rental monies paid.

Key/Damage Deposit

A damage deposit may be required to protect against accidental breakages, damage and key replacement. The damage deposit required will be notified to you.

This sum will be refunded by cheque, or credit/debit card refund if you paid by credit/debit card, less, if necessary, the cost of any replacements or repairs, as soon as we have been advised either by the local management company.

Should the damage deposit prove inadequate to fully cover any costs that may arise in this connection, we reserve the right to deduct such charges initially against any other credits held on your behalf, i.e., telephone deposit, or invoice you for immediate payment.

Telephone Charges

Where a telephone is made available for your use, you agree to pay the telephone charges you incur during your stay either by a deduction from the telephone deposit (or if not sufficient, the damage deposit) paid in advance or if required by payment locally to our management company.

Arrival and Departure Times

To ensure that the property you are renting is cleaned and ready for your arrival, the management company will indicate the earliest time you can get into the property and the latest time you must vacate. As in some case there is only two hours between departure and arrival times to minimise the inconvenience, we cannot guarantee that the maids will have left the property before the earliest arrival time shown.

As a result of the inconvenience that it can cause to arriving guests we reserve the right to charge for additional occupancy on a full day basis if you do not vacate the property by the latest time advised.

Where you are making your own travel arrangements it is your responsibility to ensure that you arrive on the correct day and time and no refund of rental can be given for any delayed arrival or early departure.

Accommodation

The property you rent is only for the people shown on the booking form and any sub-letting, sharing or assignment is not permitted.

The maximum occupancy, (excluding infants under 2 years of age) is shown and should not be exceeded.

The properties may have either steps, unfenced pools, cactus plants in gardens and other natural hazards common to the Mediterranean areas.   For this reason, unless it is stated to the contrary in the accompanying text, we would not consider either of the properties we offer to be suitable for the very young without supervision or elderly or infirm people.  If you want specific information on this aspect about any of our properties, please telephone us and we will be happy to help.

In the case of our properties, management services such as maid service, pool and garden maintenance and property repairs will be provided either by our local management company - East Algarve Property Management, or by the Resort Complex management in the case of Tavira.

The presence of animals, birds and insects in the surrounding countryside and on occasion living in inaccessible places such as eaves and attics, is inevitable. Visitors are warned that, to some extent, this is normal and we cannot take action to eradicate this unless the presence of such pests is deemed a serious nuisance.

We accept no liability for intermittent failures of public supplies or utilities over which we have no control, nor of sewage systems, plumbing or mechanical equipment in the apartments but shall use our best endeavours to arrange prompt repairs.

The properties we feature are in areas of private ownership so that building work can start and stop without any warning in much the same way as your next door neighbour can suddenly decide to get the contractors in and have a skip parked outside and a JCB operating from morning to night without consulting you.  Where we have prior warning of this happening we aim to relocate people.  However, often the first we know about it is when the builders arrive and start work.  We have no control over these building works and are unable to get them to stop while you finish your holiday.

Price Guarantee.

Rental prices quoted on the booking form are fully guaranteed and are not subject to surcharge. We do however reserve the right to issue revised price lists which would become effective from the date of publication for any new bookings made after that date.

Booking Form - Property Rental

To confirm the rental reservation, we require a signed booking form, agreeing to our booking conditions, signed by the first named person on behalf of all the other persons named.

If You Amend Your Booking

If you wish to change any detail of your rental booking after it is confirmed, (e.g., name change, additional guests) we will charge you an amendment fee of €10 per person.

If you want to change your dates or the property you have booked, we  reserve the right to treat this as a cancellation and impose the relevant cancellation charges.

Passport and Visas

It is the responsibility of the passengers to ensure that they are carrying the correct and necessary passports, visas and other documents for travel to and drive in the relevant countries. Any person who through drink or drugs is reasonably refused carriage or service shall have no claim against us.

Complaints

Any problems with the property, which may arise during the course of your holiday should be taken up immediately with our local Management Company so that immediate action can be taken.  In the unlikely event that any problem cannot be resolved locally, please contact us while you are still on holiday so that we may have an opportunity to intervene on your behalf.  Most problems can be resolved quickly and amicably if we are made aware of your difficulty - once you have returned home it is often too late for us to be able to remedy the situation.

Our Responsibility - Property Rental

We have taken all reasonable care to ensure that the property we rent to you is as described. We will accept responsibility if it is not as described. Any problems that may arise should be referred to our local Management Company.

We do not accept liability where the fault was yours, another member of your party or someone unconnected with the services we provide or where there was no fault on the part of ourselves, our owners or suppliers, or the fault was due to unusual or unforeseen circumstances (force majeure) which with every due care we could not foresee or forestall.

Contact Details

eastalgarveapt@gmail.com

Telephone [Ireland]                      00353[0]1 289 4216
Telephone [Local Management]     00351 969 459 200

 Fax [Local Management]              00351 281 971 076